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Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

Minimum 3 weeks. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status by contacting us.

What is return and altration policy?

At SEMWAL BESPOKE LTD. we want to keep things simple and worry-free for you.
You can shop with confidence with the following assurances:

Within 45 days of your shipment reaching you:
Should you find your shirt not up to your expectations, you may return it for an alteration or remake as necessary.

Beyond 45 days of your shipment reaching you:
We will be happy to make measurement alterations at no cost to you. This is provided there is no replacement or change in fabric. We will try to accommodate other changes as well, but will advise you of any associated costs before we accept your request.

How do I change my shipping address?

you can login through your account and update the address. you can also mail us. we will update it for you.

How do I receive customer support?

Email: contact@semwalbespoke.com

Phone: +852 3996 7141

Still need help?

Get in touch with us

FREE SHIPPING

Free shipping on all order or order above HK$3000

FREE ALTERATION

Free alteration in case of any mismatch with the measurement.

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Contact us 24 hours a day, 7 days a week

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